Answers to common questions about shipping, returns, sizing, payments and your order. If you do not see yours, contact us.
Shipping and tracking
How long does shipping take?
The full details are on our Shipping page.
How much does shipping cost?
Shipping is calculated from your address and order and is shown at checkout before you pay. See Shipping for details.
How do I track my order?
When tracking information is available, it is included in your shipping confirmation email. If you have an account, you can also see your order status under My Account.
Why did my items arrive on different days?
Items in one order may be prepared and shipped separately, so they can arrive on different days.
Returns, cancellations and changes
How do returns and refunds work?
Conditions, return shipping and refund timing are explained on our Returns & Refunds page.
Can I change or cancel an order?
See Order Changes & Cancellations for how to ask.
What if my item arrives damaged or is not what I ordered?
Contact us with your order number and a description of the problem. We will resolve it as described on our Returns & Refunds page.
Sizing and fit
What is the difference between the Soft & Light Tee and the Classic Relaxed Tee?
The Soft & Light Tee has a soft hand, a smoother drape and a modern, slimmer silhouette, so it feels less bulky. The Classic Relaxed Tee has the traditional T-shirt shape, a roomier body and a more structured feel. Both are unisex. Manufacturer and model are listed as secondary garment detail on each product page.
How do I choose my size?
Check the size information on the product page and compare it with a shirt you already own and like. If you are between sizes, choose the smaller size for a closer fit or the larger size for a looser one. The Size & Fit guide explains how to measure.
Are the shirts unisex?
Soft & Light Tees and Classic Relaxed Tees use unisex sizing. Women’s fitted styles are labeled as such where we offer them.
How should I care for my shirt?
Follow the care label on your shirt. As a general guide for printed cotton shirts, wash inside out in cold water and tumble dry low or hang dry to help protect the print.
Payments and your account
What payment methods do you accept?
The payment methods available for your order are shown at checkout.
Do I need an account to order?
No. You can check out as a guest. With an account, you can view past orders, save addresses and update your details under My Account.
I forgot my password. What do I do?
Use the “Lost your password?” link on the My Account login page and follow the instructions in the email.
Fulfillment and support
Who prepares and ships my order?
Orders are prepared and shipped by our print and fulfillment partners on our behalf. See Shipping for timing.
How do I contact you?
Use the form on our Contact page.
Our designs
Are your designs officially connected to the military or the government?
No. American Flag Shirts Co. is not affiliated with, endorsed by, or sponsored by the U.S. government or any branch of the U.S. Armed Forces, and our designs do not use official insignia, seals or protected slogans.
Does “Made in America” on a design mean the shirt is made in the USA?
No. A Made in America message describes the design printed on the shirt, not where the blank garment was made. We do not claim a garment is made in the United States unless its product page says so.
Can I buy a shirt as a gift?
Yes. Our Gift Guide is organized by recipient and occasion.